Empower Health Antelope Valley (“Empower Health,” “we,” “our,” or “us”) is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and protect personal information when you opt in to receive text messages from us.

 

Information We Collect

When you opt in to receive SMS messages from Empower Health Antelope Valley, we may collect the following information:

• Your mobile phone number

• Your name (if provided)

• Communication preferences

• Information related to services, appointments, referrals, care coordination, or outreach

We do not collect sensitive personal information through SMS unless you voluntarily provide it in response to our messages.

 

How We Use Your Information

We use your personal information to:

• Send appointment reminders

• Provide service-related updates

• Conduct care coordination and outreach

• Share program information, resources, and follow-ups

• Respond to your inquiries

Messages are sent only for purposes related to our services and programs.

 

Sharing of Personal Information

We may share personal information with:

• Authorized staff and service providers who assist with operations (e.g., SMS delivery platforms)

• Healthcare partners as permitted by law and applicable agreements

SMS consent is not shared with third parties or affiliates.
Your mobile number and SMS consent will never be sold, rented, or shared for marketing purposes.

 

Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, use, or disclosure.

 

Your Choices

You may opt out of SMS communications at any time by texting STOP.
For assistance, text HELP or visit www.empowerhealthav.org.

 

Access to This Policy

This SMS Privacy Policy is easily accessible:

• On SMS consent forms near the opt-in language

• Via a link in the footer of every page of our website

 

Contact Us

If you have questions about this policy, contact us at:
📧 info@empowerhealthav.org
🌐 www.empowerhealthav.org

 

SMS Terms & Conditions

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By opting in to receive SMS messages from Empower Health Antelope Valley, you agree to the following terms:

 

Types of Messages

You may receive SMS messages including, but not limited to:

• Appointment reminders

• Outreach and care coordination messages

• Service updates and referrals

• Program information and follow-ups

 

Message Frequency

Message frequency may vary based on your interaction with our services.

 

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

 

Opt-Out Instructions

You may opt out at any time by texting STOP.
Once you opt out, you will no longer receive SMS messages unless you opt in again.

 

Help & Support

For assistance, text HELP or visit www.empowerhealthav.org.