Our Intake Process
1
We Review Your Request
Once you submit the online form, our team reviews your information to better understand your health and support needs.
2
We Contact You
A team member will call, text, or email you within 1–3 business days to:
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Learn more about your situation
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Answer questions
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Explain available services
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See if you may qualify for programs through your Medi-Cal plan
Insurance & Eligibility Check
3
We verify your Medi-Cal health plan and determine if you may qualify for services like:​
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Enhanced Care Management (ECM)
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Community Supports
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Housing Navigation Services
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Wellness Support Programs
4
Initial Assessment
If eligible, we schedule an intake appointment by phone, video, in-office, or in the community.
During this visit, we talk about:
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Your health conditions
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Doctor appointments
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Housing or food concerns
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Transportation needs
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Mental health support
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Personal goals and challenges
5
Personalized Support Plan
Our team creates a personalized support plan based on your needs and goals.
Examples may include:
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Coordinating doctor appointments
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Connecting you to resources
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Helping with benefits applications
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Health education
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Transportation support
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Housing navigation assistance
6
Ongoing Support
Your care team stays connected with you and helps guide you every step of the way.
We may:
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Follow up regularly
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Help coordinate care with providers
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Connect you to community programs
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Help you stay on track with your health goals
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Support you during difficult life situations